If you are not fully satisfied with your purchased product, we will gladly accept returns within 14 days of delivery. When returning items purchased on our web shop you are entitled to a full refund or item exchange. All returned products shall be returned in its original condition and shall only be returned with original tags and packaging and unused. Please do not attach tape to any of the products, and be sure to include the receipt you received with your original delivery.
When returning items you will have to pay for the shipping costs. When exchanging items we will cover the freight costs back to you. Refunds will be made to the purchasers credit card. Additional duties, shipping costs and/or taxes will not be refunded.
We guarantee our products to be free of manufacturing defects. But in case a defect should appear all products purchased on the LeatherProjects online store and Copenhagen store are subjected to 2 years warranty. This warranty covers production faults only and not regular wear and tear. If the item is refunded due to manufacturing defects, LeatherProjects will refund the cost of the items as well as the cost of returning it.
We only accept returns on products which are purchased from our shop in Store Kongensgade or through this online store.
All returns/exchanges must be authorized by LeatherProjects. Please send your request to info@leatherprojects with order number and list of items you’d like to return. Upon confirmation from us, pack the items in the original package if possible, and send pre-paid and insured to our shop in Copenhagen, Denmark. You will receive the information you’ll need in the confirmation mail.
LeatherProjects are not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately.
Please feel free to contact us if you have any questions, comments or concerns. We always appreciate any feedback you may have.
When subscribing to our newsletter or placing and order at the LeatherProjects online shop your personal information will be collected. LeatherProjects will handle all personal information in the strictest confidence. We only collect information about you to process your order and will never pass any personal details or order details to any other company other that for express purpose of delivering the purchased product or service requested.
You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.
If you at any time would like to unsubscribe from receiving future emails from us, we include detailed instructions to do this at the bottom of each mail we send.
We only accept payments through paypal.
CHRISTMAS DELIVERY AND RETURNS
FULL RETURN ON GIFTS UNTIL JAN 13TH 2016
ORDER BEFORE 12PM ON DECEMBER 19TH TO RECEIVE YOUR DELIVERY IN TIME FOR CHRISTMAS.